Please read our full refund policy and terms and conditions carefully.

 

In case of bad weather, it is our policy to cancel a day tour only when it is actively raining. Tour guide will provide ponchos if it rains after the start of the tour.

 

All our guides are fully trained in CPR/ first aid and AODA

(Accessibility for Ontarians with Disabilities Act).

 

Out of province visitors should have medical, drug and injury insurance before taking our tours.

 

Although we take every precaution possible, you are responsible for any injury up to and including death, even when caused by a guides negligence.

TERMS AND CONDITIONS

You don’t need to be a lawyer to understand this, but if you like, have your lawyer look it over before you agree to it.

 

Bicycling is dangerous, so bicycle tours, especially in places you haven’t been before are especially dangerous. We do all that we can to limit the danger to our clients, but sometimes things happen, and we cannot be held responsible for anything including inconvenience, additional expenses or even injury or death.

 

We recommend that you have adequate insurance before  you start this tour. This insurance should cover any disability that you have or could incur, health insurance for those who do not have health coverage and other coverage as required. In Canada our health insurance covers hospital and doctors visits and operations for residents, but excludes dental work, chiropractors, and most prescription drugs. We recommend that you have full coverage including life insurance before taking one of our tours.

 

Many injuries are caused by falls. We require each participant to provide and use head protection in the form of a helmet suitable for cycling. We will refuse anyone who at the start of the tour does not have a helmet, or does not wear a helmet during the bicycling portion of the tour.

 

We train our tour guides on safety and insist that they are trained in first aid and CPR. They will explain the safety procedures for the tour when you arrive and ask you may be asked to sign a waiver. No matter how well trained an employee is, they can forget or fail to complete their job properly. Tourcycle.ca endeavours to make sure each client is looked after properly but we cannot take any responsibility if they are not, no matter the cause or consequence.

 

We offer ground tours only. To do this we partner with a number of people and businesses. From time to time, some businesses offer better client service and sometimes worse. We choose our partners based on our past experiences with them. If there is a problem with one of our partnered businesses, please first bring it to the attention of our guide. If they cannot settle the issue, then they will suggest a number of alternatives. For us to resolve issues, we must know about them within a reasonable period of time. We will sympathetically listen, and pro- actively work for resolution of all issues, but we must know about right away. Although we endeavour to resolve problems as they arise, if we fail to do so to your satisfaction, we cannot be held financially responsible.

 

Sometimes a tour guide realizes that for any number or reasons that they may have to make a change in the tour itinerary. We realize that this can impact our clients, so we  only make changes when the tour might be negatively impacted by weather, construction or issues beyond our control.

 

Tourcycle.ca does all we can to make sure each client is completely happy with our service. Sometimes there is a small problem that has not fully impacted our clients enjoyment, but we can still improve things for our next tour. Please complete our evaluation  at the end of the tour. It makes us better.

 

Sometimes our tours do not fully book. In such cases the tour goes ahead unless it is not economically feasible, in which case we fill be forced to cancel the tour and will fully refund your money. Although we reserve the right to cancel tours at any time,  we will provide adequate notice. In the case of tours of 3 hours or less, that may be 24 hours.

 

In the end, tourcycle.ca endeavours to provide the best possible quality tour. If for whatever reason we cannot do that, we are very sorry, but have no moral or financial liability.